Key factors of service quality of B-2-B technology providers
Year of publication: |
2021
|
---|---|
Authors: | Swierczek, Fredric W. ; Theerawut Monta |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 38.2021, 4, p. 508-535
|
Subject: | B-2-B | IT service support | emerging market | banking | telecommunications | SERVQUAL | Dienstleistungsqualität | Service quality | Bank | Schwellenländer | Emerging economies | Telekommunikation | Telecommunications | Bankgeschäft | Banking services |
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