Knowledge-base and online self-service
Year of publication: |
2011
|
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Authors: | Hsu, Sonya H. Y. ; Balasubramanian, Siva Kumar ; Thakur, Ramendra ; Kulviwat, Songpol |
Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 12.2011, 2, p. 133-151
|
Subject: | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Wissen | Knowledge | Informationsverhalten | Information behaviour | Selbstbedienung | Self-service | Elektrohandel | Electrical goods trade | USA | United States |
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