Logistics service quality and buyer-customer relationships: the moderating role of technology in B2B and B2C contexts
Year of publication: |
2011
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Authors: | Gil-Saura, Irene ; Ruiz-Molina, Maria Eugenia |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 31.2011, 7, p. 1109-1124
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