Management of guest delight in hotels : an exploratory study
Year of publication: |
2014
|
---|---|
Authors: | Goswami, Sinmoy ; Sarma, Mrinmoy K. |
Published in: |
Vision : the journal of business perspective. - Gurgaon, ISSN 0972-2629, ZDB-ID 2436323-6. - Vol. 18.2014, 1, p. 29-45
|
Subject: | Guest Delight | Assimilatory Delight | Reenacted Delight | Transitory Delight | Value Addition |
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