Management of sales advisers and service climate: an experiment
Year of publication: |
2009
|
---|---|
Authors: | Poujol, Juliet F. |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 20.2009, 3, p. 274-289
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Sales incentives | Customer services quality | Service climate | Sales force | Sales management |
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