Manager-salesperson congruence in customer orientation and job outcomes : the bright and dark sides of leadership in aligning values
Year of publication: |
2014
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Authors: | Mullins, Ryan ; Syam, Niladri |
Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 34.2014, 3, p. 188-205
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Subject: | customer orientation | response surface modelling | subjective value congruence | transformational leadership | manager-salesperson relationships | Beziehungsmarketing | Relationship marketing | Führungsstil | Leadership style | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction |
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