Managing Internet Product Returns : A Focus on Effective Service Operations
Year of publication: |
[2014]
|
---|---|
Authors: | Mollenkopf, Diane |
Other Persons: | Rabinovich, Elliot (contributor) ; Laseter, Timothy M. (contributor) ; Boyer, Kenneth K. (contributor) |
Publisher: |
[2014]: [S.l.] : SSRN |
Subject: | Internet | Kundenservice | Customer service |
Description of contents: | Abstract [papers.ssrn.com] |
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