Managing performance and service quality by a dynamised balanced scorecard
Wolfgang Ossadnik; Franziska Rosenkranz; Jan Steins
| Year of publication: |
2008
|
|---|---|
| Authors: | Ossadnik, Wolfgang ; Rosenkranz, Franziska ; Steins, Jan |
| Publisher: |
Osnabrück : Univ., Fachbereich Wirtschaftswiss. |
| Subject: | Dienstleistungsqualität | Service quality | Performance-Management | Performance management | Balanced Scorecard | Balanced scorecard | Theorie | Theory |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | 35 Bl. graph. Darst. |
|---|---|
| Series: | Beiträge des Fachbereichs Wirtschaftswissenschaften der Universität Osnabrück. - Osnabrück : Univ., ZDB-ID 596215-8. - Vol. 2008/10 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Notes: | Literaturverz. Bl. 29 - 35 |
| Classification: | Qualitätsmanagement |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003805590