Managing service operations : design and implementation
Bill Hollins and Sadie Shinkins
| Year of publication: |
2006 ; Online-Ausg.
|
|---|---|
| Authors: | Hollins, Bill |
| Other Persons: | Shinkins, Sadie (contributor) |
| Publisher: |
London : SAGE |
| Subject: | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management | Produktionswirtschaft | Production management | Dienstleistungssektor | Service industry |
| Description of contents: |
Readers are introduced to the main differences between managing services to managing products & given a concise induction into the core principles of operations management
|
Online Resource
| Extent: | Online Ressource (xii, 299 p.) ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index. - Description based on print version record Readers are introduced to the main differences between managing services to managing products & given a concise induction into the core principles of operations management |
| ISBN: | 978-1-4462-1422-0 ; 978-1-4462-1422-0 ; 978-1-4129-2953-0 ; 978-1-4129-2953-0 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013208019