Managing service quality within the knowledge-based economy : opportunities and challenges
Year of publication: |
2009
|
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Authors: | Plumb, Ion ; Zamfir, Andreea |
Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucureşti : Ed. ASE, ISSN 1582-9146, ZDB-ID 2566390-2. - Vol. 11.2009, 26, p. 373-382
|
Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Wissensgesellschaft | Knowledge society |
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