Measuring e-statement quality impact on customer satisfaction and loyalty
| Year of publication: |
2011
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|---|---|
| Authors: | Bekhet, Hussain Ali ; Al-alak, Basheer Abbas |
| Published in: |
International journal of electronic finance : IJEF. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0069, ZDB-ID 21933650. - Vol. 5.2011, 4 (1.1.), p. 299-316
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