Measuring e-statement quality impact on customer satisfaction and loyalty
Hussain Ali Bekhet and Basheer Abbas Al-alak
| Year of publication: |
2011
|
|---|---|
| Authors: | Bekhet, Hussain Ali ; Al-alak, Basheer Abbas |
| Published in: |
International journal of electronic finance : IJEF. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0069, ZDB-ID 2193365-0. - Vol. 5.2011, 4, p. 299-315
|
| Subject: | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Beziehungsmarketing | Relationship marketing | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009380207