Measuring museum service quality in relationship to visitor membership : the case of a children's museum
Year of publication: |
2011
|
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Authors: | Maher, Jill K. ; Clark, John ; Motley, Darlene Gambill |
Published in: |
International journal of arts management. - Montréal : Ecole, ISSN 1480-8986, ZDB-ID 2105595-6. - Vol. 13.2010/11, 2, p. 29-42
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Subject: | Museum | Dienstleistungsqualität | Service quality | Messung | Measurement | Beziehungsmarketing | Relationship marketing | Kinder | Children | USA | United States |
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