Misplaced marketing Meanwhile, at the service desk: “Hello!Is anyone here?”
Year of publication: |
2000
|
---|---|
Authors: | Rotfeld, Herbert Jack |
Published in: |
Journal of Consumer Marketing. - MCB UP Ltd, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 17.2000, 7, p. 573-575
|
Publisher: |
MCB UP Ltd |
Subject: | Customer service | Service quality | New technology |
-
Online Customer Care – Applying Today’s Technology to Achieve World‐class Customer Interaction
McMellon, Chuck, (2000)
-
Together TQM and BPR are winners
Macdonald, John, (1995)
-
Erasmus, Alet C., (2013)
- More ...
-
The stealth influence of covert marketing and much ado about what may be nothing
Rotfeld, Herbert Jack, (2008)
-
Rotfeld, Herbert Jack, (2009)
-
Rotfeld, Herbert Jack, (2010)
- More ...