Mitigating customers' negative responses to physical presence reduction
Dewi Tojib, Saman Khajehzadeh
| Year of publication: |
July 2017
|
|---|---|
| Authors: | Tojib, Dewi ; Khajehzadeh, Saman |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 37.2017, p. 109-118
|
| Subject: | Physical presence | Perceived relationship investment | Perceived strategic motives | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2017.03.009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011729730