Omnichannel services
Year of publication: |
2024
|
---|---|
Authors: | Dalla Pozza, Ilaria |
Published in: |
A Research Agenda for Service Marketing. - Cheltenham : Edward Elgar Publishing Limited, ISBN 978-1-80392-317-8. - 2024, p. 45-66
|
Subject: | Omnichannel | Multichannel | Retailing | Touchpoints | Channel integration | Customer experience | Vertriebsweg | Distribution channel | Beziehungsmarketing | Relationship marketing | Multikanalvertrieb | Multichannel strategy | Einzelhandel | Retail trade | Online-Handel | Online retailing |
-
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh, (2023)
-
Exploring the role of omnichannel retailing technologies : future research directions
Thaichon, Park, (2024)
-
Customer experience management in omnichannel retailing
Çakiroğlu, K. Ilgın, (2021)
- More ...
-
Multichannel segmentation in the after-sales stage in the insurance industry
Dalla Pozza, Ilaria, (2018)
-
Reversing the logic : the path to profitability through relationship marketing
Kumar, V., (2009)
-
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria, (2014)
- More ...