Online drivers and offline influences related to loyalty to airline websites
Year of publication: |
2012
|
---|---|
Authors: | Forgas, Santiago ; Palau, Ramon ; Sánchez, Javier ; Huertas-García, Rubén |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 18.2012, 1, p. 43-46
|
Publisher: |
Elsevier |
Subject: | E-loyalty | E-trust | E-satisfaction | E-quality | Offline perceived value |
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