Online servicecapes, trust, and purchase intentions
Year of publication: |
2010
|
---|---|
Authors: | Harris, Lloyd C. ; Goode, Mark M. H. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 2/3, p. 230-243
|
Subject: | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence |
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