Optimizing service productivity
Roland T. Rust & Ming-Hui Huang
| Year of publication: |
2012
|
|---|---|
| Authors: | Rust, Roland T. ; Huang, Ming-hui |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 2, p. 47-66
|
| Subject: | Dienstleistungsqualität | Service quality | Automatisierung | Automation | Produktivität | Productivity | Kundenzufriedenheit | Customer satisfaction | Handelsspanne | Gross margin | Preismanagement | Pricing strategy | Marktmacht | Market power | Lohn | Wages | Dienstleistungssektor | Service industry | Nordamerika | North America |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009737491