Organizational antecedents to designing a comprehensive complaint management system
Chanthaly S.Phabmixay, Ana I. Rodríguez-Escudero and Javier Rodríguez-Pinto
Year of publication: |
2021
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Authors: | S.Phabmixay, Chanthaly ; Rodríguez-Escudero, Ana I. ; Rodríguez-Pinto, Javier |
Published in: |
Journal of management & organization : JMO. - Cambridge : Cambridge Univ. Press, ISSN 1839-3527, ZDB-ID 2375897-1. - Vol. 27.2021, 3, p. 481-506
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Subject: | complaint management | innovation and R&D | organizational behaviour | organizational culture | Beschwerdemanagement | Complaint management | Verhalten in Organisationen | Organizational behaviour | Unternehmenskultur | Corporate culture | Innovationsmanagement | Innovation management |
Saved in:
Online Resource