Passenger complaints under irregualr airline conditions : cross-culture study
Yu-Kyoung Kim; Hyung-Ryong Lee
Year of publication: |
2009
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Authors: | Kim, Yu-kyoung ; Lee, Hyung-ryong |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 15.2009, 6, p. 350-353
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Subject: | Passagierluftverkehr | Air passenger transport | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Südkorea | South Korea | Japan | China | USA | United States |
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