Service receivers' negative emotions in airline and hospital service settings
Year of publication: |
2012
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Authors: | Petzer, Daniel J. ; Meyer, Christine F. De ; Svari, Sander ; Svensson, Göran |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 26.2012, 7 (5.10.), p. 484-497
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