Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil
Year of publication: |
2008
|
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Authors: | Souki, Gustavo Quiroga ; Gonçalves Filho, Cid |
Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 2148430-2. - Vol. 5.2007, 4, p. 298-312
|
Subject: | Dienstleistungsqualität | Service quality | Mobiltelefon | Mobile phone | Kundenzufriedenheit | Customer satisfaction | Brasilien | Brazil | 1990-2007 |
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