Perceived quality versus quality of processes : a meta concept of service quality measurement
Year of publication: |
2013
|
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Authors: | Urban, Wieslaw |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 2, p. 200-217
|
Subject: | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction |
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