Portfolio dynamics for customers of a multiservice provider
Year of publication: |
2011
|
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Authors: | Schweidel, David A. ; Bradlow, Eric T. ; Fader, Peter |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 57.2011, 3, p. 471-486
|
Subject: | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Leistungsbündel | Bundling strategy | Kundenintegration | Customer integration | Markov-Kette | Markov chain |
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