Prosocial rule-breaking to help coworker : nature, causes, and effect on service performance
Year of publication: |
2019
|
---|---|
Authors: | Shum, Cass ; Ghosh, Ankita ; Gatling, Anthony |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 79.2019, p. 100-109
|
Subject: | Prosocial rule-breaking | Helping coworkers | Social cognitive theory | Moral courage | Service performance |
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