Psychological contract breach and service innovation behavior : psychological capital as a mediator
Year of publication: |
June 2018
|
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Authors: | Kim, Taegoo ; Karatepe, Osman M. ; Lee, Gyehee |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 12.2018, 2, p. 305-329
|
Subject: | Customer-contact employees | Psychological capital | Psychological contract breach | Service innovation behavior | Implizite Kontrakte | Implicit contracts | Arbeitspsychologie | Organizational psychology | Arbeitsverhalten | Work behaviour | Innovation | Persönlichkeitspsychologie | Personality psychology | Verhalten in Organisationen | Organizational behaviour | Arbeitskräfte | Workforce |
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