Quality dynamics in professional services
Jukka Ojasalo
| Year of publication: |
1999
|
|---|---|
| Authors: | Ojasalo, Jukka |
| Publisher: |
Helsingfors : Svenska Handelshögskolan |
| Subject: | Dienstleistungsbetrieb | Servicepolitik | Qualitätsmanagement | Kundenmanagement | Beziehungsmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | VI, 275 S. : graph. Darst. |
|---|---|
| Series: | Ekonomi och samhälle. - Helsingfors : Söderström. - Vol. 76 |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Thesis: | Helsingfors, Handelshögskolan, Diss., 1999 |
| ISBN: | 951-555-585-X |
| Classification: | Dienstleistungen: Allgemeines ; Qualitätsmanagement |
| Source: |
Persistent link: https://www.econbiz.de/10004551565