Quality homes, quality people: the challenge of quality grading and assurance in small accommodation enterprises
Year of publication: |
2004
|
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Authors: | Lynch, Paul A. ; Tucker, Hazel |
Published in: |
Small firms in tourism: international perspectives. - Amsterdam [u.a.] : Elsevier, ISBN 0-08-044132-7. - 2004, p. 183-195
|
Subject: | Qualitätsmanagement | Quality management | Produktqualität | Product quality | USA | United States | Dienstleistungsqualität | Service quality |
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