Racial bias in customer service : evidence from twitter
Year of publication: |
2022
|
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Authors: | Gunarathne, Priyanga ; Rui, Huaxia ; Seidmann, Abraham |
Published in: |
Information systems research : ISR. - Linthicum, Md. : INFORMS, ISSN 1526-5536, ZDB-ID 2027203-0. - Vol. 33.2022, 1, p. 43-54
|
Subject: | social media | customer service | racial bias | deep learning | Social Web | Social web | Kundenservice | Customer service | Ethnische Diskriminierung | Ethnic discrimination | Virales Marketing | Viral marketing |
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