Relative effects of daily feedback and weekly feedback on customer service behavior at a gas station
Year of publication: |
2013
|
---|---|
Authors: | So, Yongjoon ; Lee, Kyehoon ; Oah, Shezeen |
Published in: |
Journal of organizational behavior management. - Binghamton, NY [u.a.] : Haworth Press, ISSN 0160-8061, ZDB-ID 593704-8. - Vol. 33.2013, 2, p. 137-151
|
Subject: | weekly feedback | daily feedback | service behavior | Kundenservice | Customer service | Kommunikation | Communication | USA | United States |
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