It depends : moderating the relationships among perceived waiting time, anger, and regret
Year of publication: |
2009
|
---|---|
Authors: | Voorhees, Clay M. ; Baker, Julie ; Bourdeau, Brian L. ; Brocato, E. Deanne ; Cronin, J. J. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 12.2009/10, 2, p. 138-155
|
Subject: | Dienstleistungsqualität | Service quality | Auftragsabwicklung | Order processing | Dauer | Duration | Konsumentenverhalten | Consumer behaviour |
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