Return shipping policies of online retailers : normative assumptions and the long-term consequences of fee and free returns
Year of publication: |
2012
|
---|---|
Authors: | Bower, Amanda B. ; III, James G. Maxham |
Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 5, p. 110-124
|
Subject: | product returns | online retailing | regret | equity | customer spending | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Kapitaleinkommen | Capital income |
-
Showrooms and B&M stores : omnichannel strategies for managing customer returns
Mandal, Prasenjit, (2020)
-
Dynamic pricing of limited inventories with product returns
Hu, Xing, (2019)
-
Gelbrich, Katja, (2017)
- More ...
-
Bower, Amanda B., (2009)
-
Bower, Amanda B., (2012)
-
Bower, Amanda B., (2013)
- More ...