Sentiment analysis in business intelligence : a survey
Year of publication: |
2012
|
---|---|
Authors: | Plaza, Laura ; Carillo de Albornoz, Jorge |
Published in: |
Customer relationship management and the social and semantic web : enabling cliens conexus. - Hershey, Pa. : Business Science Reference, ISBN 1-61350-044-0. - 2012, p. 231-252
|
Subject: | Natural Language Processing | Online-Handel | Online retailing | Social Web | Social web | Produkt | Product | Meinung | Opinion | Emotion | Kundenzufriedenheit | Customer satisfaction |
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