Service attribute prioritization based on the marginal utility of attribute performance
Mengqiang Pan, Nao Li, Rob Law, Xiankai Huang, IpKin Anthony Wong, Binru Zhang, Leyan Li
| Year of publication: |
2023
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|---|---|
| Authors: | Pan, Mengqiang ; Li, Nao ; Law, Chun Hung Roberts ; Huang, Xiankai ; Wong, IpKin Anthony ; Zhang, Binru ; Li, Leyan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-12
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| Subject: | Aspect-based sentiment classification | Asymmetric relationship | Attribute prioritization | Customer satisfaction | Marginal utility | Online reviews | Kundenzufriedenheit | Grenznutzentheorie | Marginalism | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103560 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014440006