Service climate and employee performance : exploring the moderating role of job stress and organizational identification
Year of publication: |
2011
|
---|---|
Authors: | Zhang, Ruo Yong ; Liu, Xin Mei ; Wang, Hai Zhen ; Shen, Li |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 13/14, p. 2355-2372
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Subject: | Verkaufspersonal | Salespeople | Betriebsklima | Work climate | Stress | Work stress | Unternehmenskultur | Corporate culture | Bank | China |
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