Service quality and business performance
Year of publication: |
2008
|
---|---|
Authors: | Zeglat, Dia ; Ekinci, Yuksel ; Lockwood, Andrew |
Published in: |
Handbook of hospitality marketing management. - Amsterdam [u.a.] : Butterworth-Heinemann, ISBN 978-0-08-045080-3. - 2008, p. 209-236
|
Subject: | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Gastgewerbe | Hospitality industry |
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