Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
| Year of publication: |
2010
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|---|---|
| Authors: | Juga, Jari ; Juntunen, Jouni ; Grant, David B. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 20.2010, 6 (16.11.), p. 496-511
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