Service Quality : Crossing Boundaries

The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business atthe University of Victoria had as its coretheme Service Quality: Crossing Boundaries.This theme was chosen for the followingreasons: . This edition of the conference reflectedfor the first time in QUIS's rich historythat the conference was held outside of itsUS and Swedish roots.

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Year of publication:	2003
Authors:	Tax, Steve
Publisher:	Bradford, England : Emerald Group Publishing
Subject:	Dienstleistungsqualität \| Service quality \| Produktqualität \| Product quality \| Qualitätsmanagement \| Quality management

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Extent:	1 online resource (80 pages)
Series:	Managing Service Quality ; v.13
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based on publisher supplied metadata and other sources. Contents; Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service;
ISBN:	978-1-84544-560-7 ; 0-86176-811-6 ; 978-0-86176-811-0
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012685548