Service quality measurement in retail store context: a review of advances made using SERVQUAL and RSQS
Year of publication: |
2006
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Authors: | Gaur, Sanjaya S. ; Agrawal, Richa |
Published in: |
The marketing review. - Helensburgh : Westburn Publ., ISSN 1469-347X, ZDB-ID 2039374X. - Vol. 6.2006, 4, p. 317-330
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