Service quality
Year of publication: |
2008
|
---|---|
Authors: | Ograjenšek, Irena |
Published in: |
Statistical practice in business and industry. - Hoboken, NJ [u.a.] : Wiley, ISBN 0-470-01497-0. - 2008, p. 117-136
|
Subject: | Statistische Methode | Statistical method | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
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