Shaping, organizing, and rethinking service innovation: a multidimensional framework
Year of publication: |
2012
|
---|---|
Authors: | Rubalcaba, Luis ; Michel, Stefan ; Sundbo, Jon ; Brown, Stephen W. ; Reynoso, Javier |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 23.2012, 5, p. 696-715
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service innovation | Strategic framework | Dimensions | Process perspective | Customer cocreation | Innovation | Customer service management |
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