Shareholder value implications of service failures in triads : the case of customer information security breaches
Year of publication: |
2015
|
---|---|
Authors: | Modi, Sachin B. ; Wiles, Michael A. ; Mishra, Saurabh |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 35.2015, p. 21-39
|
Subject: | Service triads | Service recovery | Information security breach | Shareholder value | Event study | Datensicherheit | Data security | Shareholder Value | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
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