Should doctors use or avoid medical terms? : the influence of medical terms on service quality of E-health
Year of publication: |
2023
|
---|---|
Authors: | Zhang, Jilong ; Zhang, Jin ; Wang, KanLiang ; Yan, Wei |
Published in: |
Electronic commerce research. - Dordrecht : Springer Science Business Media B.V., ISSN 1572-9362, ZDB-ID 2038488-9. - Vol. 23.2023, 3, p. 1775-1805
|
Subject: | E-health | Medical term | Service quality | Text mining | Dienstleistungsqualität | E-Health | Ärzte | Physicians | Gesundheitswesen | Health care system | Text | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction |
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