The significance of internal customer satisfaction in a standardized quality management system in the context of a Polish higher education institution
Anna Szeliga-Kowalczyk, Bolesław-Goranczewski
Year of publication: |
2016
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Authors: | Szeliga-Kowalczyk, Anna ; Goranczewski, Bolesław |
Published in: |
Innovations in certain areas of organization management and marketing. - Kraków : Jagiellonian University Press, ISBN 978-83-233-4258-8. - 2016, p. 107-127
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Subject: | Polen | Poland | Qualitätsmanagement | Quality management | Hochschule | Higher education institution | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Standardisierung | Standardization |
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