Spoken service language for customer well-being in a transformative service context : residential aged care
Year of publication: |
2024
|
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Authors: | Scerri, Madalyn Anne ; Presbury, Rajka |
Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 4, p. 543-570
|
Subject: | Customer well-being | Service interaction | Service language | Strengths-based approach | Transformative service research (TSR) | Vulnerability | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing |
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