Standards and classical techniques in data analysis of customer satisfaction surveys
Year of publication: |
2012
|
---|---|
Authors: | Salini, Silvia ; Kenett, Ron |
Published in: |
Modern analysis of customer surveys : with applications using R. - Chichester : Wiley, ISBN 0-470-97128-2. - 2012, p. 3-18
|
Subject: | Befragung | Interview | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction |
-
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
Hayes, Bob E., (2008)
-
Bonanomi, Andrea, (2012)
-
Nicolini, Giovanna, (2012)
- More ...
-
Bayesian networks of customer satisfaction survey data
Salini, Silvia, (2007)
-
The ABC annual customer satisfaction survey
Kenett, Ron, (2012)
-
Bayesian networks applied to customer surveys
Kenett, Ron, (2012)
- More ...