Talent analytics and customer performance : insights from the Indian banking sector
Year of publication: |
2023
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Authors: | Maitri ; Singhal, Samarth |
Published in: |
International journal of process management and benchmarking : IJPMB. - Genève : Inderscience Enterprises, ISSN 1741-816X, ZDB-ID 2205246-X. - Vol. 15.2023, 4, p. 507-523
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Subject: | talent analytics | human resource analytics | HRAs | customer retention | customer satisfaction | customer performance | Indian banking | Indien | India | Kundenzufriedenheit | Customer satisfaction | Bank | Personalmanagement | Human Resource Management | Beziehungsmarketing | Relationship marketing | Unternehmenserfolg | Firm performance | Hochqualifizierte Arbeitskräfte | Highly skilled workers | Privatkundengeschäft | Personal banking |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1504/IJPMB.2023.134665 [DOI] 10.1504/IJPMB.2022.10051268 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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