Technical Complexity and Consumer Knowledge as Moderators of Service Quality Evaluation in the Automobile Service Industry
| Year of publication: |
1994
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|---|---|
| Authors: | Andaleeb, Syed Saad ; Basu, Amiya K. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 70.1994, 4, p. 367-382
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