The analyses of critical success factors for service industries to develop service brands
Year of publication: |
2020
|
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Authors: | Yang, Ching-Chow ; Yang, King Jang |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 7/8, p. 800-813
|
Subject: | brand development | critical success factor | customer value | SEM model | service industries | Erfolgsfaktor | Success factor | Dienstleistungssektor | Service industry | Markenführung | Brand management | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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